Signing in
| Problem | What to do |
|---|---|
| I can't sign in | Select Forgot your password?. If your account is new, look for your invitation email. Still stuck? Ask your administrator to check your account is active. |
| The sign-in code doesn't arrive | Check your spam folder, wait for the countdown, then select Resend Code. |
Finding things
| Problem | What to do |
|---|---|
| A menu item or button is missing | Many items are under More in the sidebar. If it isn't there, your role doesn't include it: ask a Group Admin to check your access in Users & roles. |
| I'm seeing the wrong employees or figures | Check the company at the bottom of the sidebar (Switch workspace). |
| I can't find Settings | Only Group Admins see Settings. |
Employees
| Problem | What to do |
|---|---|
| An employee didn't get their invitation | Check their Work Email Address on their record and whether the invitation was set for later. |
| Some rows of my CSV upload failed | Open the arrow next to + on People → Employees, then Reports, to see which rows and why. |
Leave and attendance
| Problem | What to do |
|---|---|
| A leave type isn't available to an employee | Check the policy's Eligibility includes them. |
| Someone is marked absent on a public holiday | Add the holiday in Attendance → Settings → Holidays. |
| Someone is marked late but had a good reason | Excuse it in Attendance → Exceptions. |
Payroll
| Problem | What to do |
|---|---|
| An employee is missing from a payroll run | Check they have a salary on the same pay cycle under Payroll → Compensation. |
| "Allowances add up to more than the gross salary" | Allowances make up gross pay, so together they can't exceed it. Reduce one, or raise the gross salary. |
| I can't edit a salary | It's in a payroll run that has been approved but not yet paid. Finish that run first. |
| Disbursement fails | Check the Wallet Balance on Payroll → Overview, and the employees' bank details. |
Approvals
| Problem | What to do |
|---|---|
| A request is stuck | Open it under More → Approvals → Requests to see whose approval it's waiting for. |
| Payroll was approved without anyone approving it | No payroll approval workflow is published. Set one up in Payroll → Settings → Approvals. |
Still stuck?
Contact KalHR support. Tell them what you were doing, the page you were on, and any message you saw.
