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Service Requests

Handle employee requests without the chaos

Give employees a clear channel to raise issues and requests — so nothing gets lost in email or WhatsApp.

What you get

🎫

Structured tickets

Every request is logged with context, priority, and a clear trail from open to closed.

🔀

Auto-routing

Requests go to the right person automatically based on category and department.

🔔

Status updates

Employees are notified when their request is picked up, updated, or resolved.

📊

Full history

Every request is archived — useful for audits, patterns, and accountability.

How it works

1

Employee raises a request

They describe the issue, pick a category, and submit — takes under a minute.

2

Auto-routed to the right team

KalHR sends the request to the correct resolver based on your routing rules.

3

Resolved and closed

The resolver handles it, updates the status, and the employee is notified.

Ready to get started?

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